Does Phone-Based Customer Communication Have a Place in SaaS in 2022?

People don’t want to hop on the phone anymore.

That’s what some recent customer surveys have indicated, at any rate. Self-service customer solutions like how-to videos are all the rage now, letting people get instant answers to simple questions.

Could the era of phone-based customer communication really be over?

source https://blog.fusebill.com/phone-based-customer-communication-saas-2022