Imagine for a second that your SaaS business has attained the holy grail of net revenue retention (NRR) figures: 150%. You’re knocking it out of the park and you can now sit back and relax, right?
Well, not so fast—it’s not always in the best interest of your SaaS business to focus solely on a high NRR figure.
Your 150% NRR can lead to complacency and a false sense of security, especially if you aren’t keeping a close eye on other growth and retention metrics.
source https://blog.fusebill.com/a-high-nrr-may-not-be-good-for-saas-business
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