In the media industry, billing can be unique. With many firms getting paid through a combination of recurring flat fees and variable commissions, managing customer subscriptions quickly gets pretty difficult.
Take the right approach and the process is smooth. Take the wrong approach, and issues begin to emerge.
Customers don’t usually note when their subscription is handled well. They do notice when it's handled poorly. Sporadic invoices, confusing line items, and other subscription management snafus won’t be tolerated for long.
source https://blog.fusebill.com/best-practices-for-subscription-management-in-the-media-industry
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